Having asked for a refund on gold spent on my account following my unusual banning, i was told i could not have a refund and basically get lost, well lucky for me i bought my gold using paypal so i contacted the nice folks at paypal and opened a Resolution Centre case, i told the nice folks at paypal what had happened and started the process of getting a refund.
Once the folks at travian where contact by paypal i was banned for requesting a chargeback,
see fig 1
but i was already banned so who cares, the folks at travian also demanded that i pay all bank charges and my account would be unbanned,
see fig 2
Well that long letter from Travian proved before all doubt that these guys where attempting to break the law to say the least, so i passed on that letter to the nice folks at PayPal to strengthen my case.
Shortyl afterwards i received an email from paypal telling me they had decided in my favour and i would be refunded, i filed a dozen cases against Travian and won all but one.
see fig 3
So if you are ever in my shoes, payed for gold to use on travail and find yourself in a situation where you can no longer use your gold you can get a refund for certain if you purchased your gold via PayPal.
Travian do not want you to know this and will feed you the old line you cannot be refunded for gold purchases, but i am proof you can.
In the real world there are laws that protect you when you spend your money, you are entitled to a certain level of service, an email from Travian admin saying no to a refund is not the law, just someones opinion. Take them on the law is on your side.
Well since creating this blog i have tried to alert other Travian users of there consumer rights, but typical of Travian they do not want you to have this knowledge so continually remove my forum posts and have now banned me from the forum:
Well since creating this blog i have tried to alert other Travian users of there consumer rights, but typical of Travian they do not want you to have this knowledge so continually remove my forum posts and have now banned me from the forum:
LEGEND!!
ReplyDeleteCheers Craig, a small victory for the little man, i have much more interesting stuff to post later,
ReplyDeletewd on yr victory
ReplyDeleteChildren will be children
ReplyDelete"Children will be children"
ReplyDeleteNothing childish about this, Travian try and deny players of there consumer rights, they tried it with PayPal but there nonsense was kicked into touch.
Well done another victory for the little man against the big companies. Hope it helps to bring in some changes.
ReplyDeleteBravo man. Your text really helped me.
ReplyDeleteMy account was deleted after dispute with the support team. When I said the word "chargeback" my account got deleted in that moment. E-mail message followed:
Next time you will think before writing something.
Problem was that I was annoyed with messages by a player who was offending me daily. The couldn't ban him because they didn't understand his language which I did.
This happened on Sep-24th 2011, on UK server.
I will ask American Express to get my money back , and not only what's left of gold but everything that I deposited in past 3 weeks.
Thank You for this information, and congratulations on your victory.
Travian is a stupid game and it always bores me in few days. It is deliberately unfinished project. User interface is deliberately not working good so they somehow make more money.
I hope I will get my money back and report the good news in few days.
Welcome Reloaded,
ReplyDeleteGlad you have been able to find this blog useful, Travian are complete crooks,
I hope you have success with American express and please do report back the outcome.
If i can help in anyway let me know.
The new travian is terrible, i am now a retired travian player, my dispute happened on the last T3.6 speed server, i will never play Travian again.
Hello,
ReplyDeleteCan you help me? I want to share my case to you. please add me in skype. joseph.mercado.13